I ordered a hot water system for Rs. 5728 from indiaplaza.com on the 3rd Dec order number I03121200284. When I got no response till 10th Dec I contacted them and was advised that the order is delayed and will be shipped on the 12th Dec. I then received an email on the 12th saying order has been delayed and will be shipped on the 15th. On the 15th I decided to cancel my order and requested a refund by creating a ticket through customer support system CNT1512120108.
I have been chasing my refund ever since and all I get is assurances that order will be cancelled and till date it is still showing awaiting shipment. After checking reviews from others I can safely say this site is a fraud and should be avoided. Any assistance in resolving this matter will be appreciated.
Kind Regards,
Samee
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