Hi,
I totally agree with Yuvraj. I am facing the similar situation. My scenario :-
I am airtel broadband customer from last 2 years, I recently shifted my home in pune then I raised a transfer request with airtel on before said date, initially they deactivated the connection within 24 hours as against the date I mentioned was some 5 days after, due to this faced lots of trouble as I have to do lots of other follow ups.
After this when I shifted to other place then I was contacted by other airtel person he suggested me that instead of transferring the connection I should go for new connection as this will save me transfer fees and all.
So trusting that guy I applied for the new connection and raised a request for deactivation of old number.
Now after one month of usage I started receiving bills for my old number also on my new address.
I contacted customer care on multiple occasions and they assured me of some action. Now this complete process took them about 2 months more and in the meantime I continuously received bills for old number too. Finally I wrote them on there email and for my surprise I got a response that my request of deactivation is being processed as of that date and I have to pay a bill of some Rs. 3500.
Then I wrote them again with all the details asking for proper facts and proofs.
a) That my old number is never been connected my new address.
b) How can they activate two numbers on single line?
Surpise after surprise... I have slapped with a advocates notice to pay Rs. 3500 bills on the number which never got connected to my place also they have mentioned that I need to pay additional Rs. 500 for that notice.
I just want to ask what action I can I take to ensure that I am not being harassed by airtel.
Whats the legal framework I can work within to make sure there is no exploitation done to me by airtel.
Now my only concern is after all that is happening in our country all the scams involving telecom companies and there malpractice's working against national interest and inflicting such huge losses to country, the only thing remaining is these corporates robbing you of with your hard earned money using the instrument that were created to serve the citizen's of this nation, twisting the law and finding the loopholes.
Hopefully anybody reading this will search there soul and give a thought, whatever happening to me today can happen to you tomorrow.
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