Airtel
PROBLEM REGARDING EXCESS BILL

I M UR BROADBRAND COUSTMER.

MY PHONE NO.: 01294172107

CONNECTION HOLDER NAME: JITENDRA KUMAR KARNA

MY PLAN: RS. 649 FOR UNLIMITED USAGE

SIR,

I FEEL REGREAT TO INFORM THAT I M TOTALLY UNSATISFIED WITH YOUR SERVICES. MY PROBLEM IS RELATED WITH YOUR BILLING SYSTEM.

MY FIRST BILLNO: 529224576 generted on pro rata base including RS. 170 for dsl usage charges

that i have paid on due date.

MY SECOND BILL NO : 554532072 is of RS. 952, INCLUDING RS. 170 FOR DSL USAGE CHARGE

thar i have not paid yet i.e STILL PENDING, IT'S DUE DATE IS 19TH SEPTEMBER

SIR, I WAS NOT AWARE OF DSL CHARGES TILL MY SECOND BILL GENERATED. YOUR EXECUTIVES TOLD ME THAT IT IS A CHARGE OF ANTIVIRUS USAGE. BUT I HAVE NOT TAKEN YOUR THIS SERVICE FROM MY FIRST DAY.

I WANT CLAIM ON MY SECOND BILL i.e BILL NO. 554532072. I REQUEST YOU TO ALLOW DEDUCTION OF RS 340 i.e (170 170) FOR CURRENT DSL CHARGE AND FOR PREVIOUS DSL CHARGE THAT I HAVE PAID EARLIER.

KINDLY ALLOW ME DEDUCTION OF RS. 340 i.e (170 170) in SECOND BILL i.e BILL no: 554532072 TILL 18TH SEPTEMBER

PLZZZ SETTLE MY CLAIM OTHERWISE I WILL NOT PAY. PLZ SURRENDER MY BROADBRAND & FIXEDLINE SERVICES.

THANKING YOU,

JITENDRA KUMAR KARNA

09990572284

FARIDABAD