For last 24 days or so, we have been requesting an Axis Bank Representative (Mr. Deepak Sharma, Merchant Services, North Zonal office) to sort out a matter for us. We have been calling non-stop and writing reminder mails and we are just being harassed without any concrete action or advice. Every time we call we’re just asked to wait for 2 more days.
At a merchant outlet in Gurgaon (Charming, Ambience Mall Gurgaon) where Axis Bank has installed their Credit card machine, my wife’s Citibank debit card got swiped thrice for an amount of Rs 8475.00 and every time it showed that the transaction is invalid. On the contrary, the purchase amount has been debited from my account thrice, over and above an already valid transaction of Rs. 8475 which I paid using my second card. Deepak Sharma was informed of this and he asked us to submit a confirmation letter.
On 11th August I e-mailed to Mr. Deepak Sharma, Merchant Services, North Zonal office, Axis Bank, a scanned copy of the letter issued to me by Citibank validating the 3 transactions of Rs. 8475.00 each and providing the trace numbers of the transactions. Also Citibank’s monthly bank statement issued to us for the month of July again confirms the 3 transactions where the amount has been credited to Charming Gurgaon (merchant outlet).
Though Deepak Sharma mentioned that these transactions are not valid but if he is so confident of this, we requested him to issue us a ‘No Encashment’ letter confirming that these transactions are not valid. Either Axis Bank bank should issue us this letter so that I can go ahead and take legal action against Citibank for making wrong claims or your bank should reimburse our money (an amount of Rs. 25425, for 3 transactions of Rs 8475 each).
It's extremely frustrating as I'm chasing people blindly and wasting my time and money. I am hoping that you’ll look into the matter and get this sorted out. Please also suggest if I need to approach this situation legally.
Axis Bank Representative we have been talking to
Deepak Sharma
Merchant Services / North Zonal Office
09350251125 / Deepak. [email protected]'
Merchant Outlet
CG Retail (Outlet name – Charming),
Shop No. 108, First Floor, Ambience Mall, National Highway – 08,
Gurgaon, Haryana
Regards,
Neeraj Ghai
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