Dear Sir / Madam,
Please find the details given below as I had Complaint to the Bajaj Customer Service Center many times but there is no positive response from their side. Please look into the matter and do needful.
thanks and regards
Rafiq Islam
09810050334
Dear Sir,
We have already replied to your mail and our team will get in touch with you.
With Warm Regards
Customer Care Cell
P Please don't print this E-mail unless you really need it. This will preserve trees on planet earth.
From: CUSTOMER SERVICE
Sent: Monday, April 14 8:39 AM
To: 'Rafiqul Islam'
Cc: rafiq_qul; ANIL AGRAWAL ; SUSHEEL K. BAJPAI ; Service Catalog
Subject: RE: BROKEN HEAD LIGHT BY SERVICE MECHANICS.
Dear Sir,
We are in receipt of your mail and noted the contents.
We are taking up the matter with our dealer and shall revert back to you with details.
Our Service team shall get in touch with you once we get the details.
With Warm Regards
Customer Care Cell
P Please don't print this E-mail unless you really need it. This will preserve trees on planet earth.
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Rafiqul Islam [mailto: [email protected]]
Sent: Tuesday, April 15 11:32 PM
To: CUSTOMER SERVICE
Cc: rafiq_qul
Subject: Re: RE: BROKEN HEAD LIGHT BY SERVICE MECHANICS.
Dear Sir,
This is Rafiqul Islam,
13A, Super MIG - Express View Appartments
Sector - 93,
Noida (UP) - 201304
Contact No. - 09810050334.
and My Motorcycle Details are -
1. Engine No. - DHGBNM2681
2. Chassis No. - MD2DHDHZZNCM65051
3. Registration No. - UP16Q1144
4. MODEL: - PULSER 150 DI.BR. ES
5. DATE OF PURCHASE : - 17-04
AND My Selling / service Dealer's Name - SUMAN AUTOS
AUTHORIZED AND PRO BIKING DEALER
B - 78, SECTOR - 2, NOIDA
G B NAGAR - 201301.
Please Find Out the Attachment,
From Purchase Date to 10-01, I have done my Bike Servicing with the Authorized Dealer Suman Autos. But, Suman Autos is so many Distance from my Residence. So, I have to spend full day for one time Servicing with Suman Autos. In this Reason, I have find out one your authorized Dealer near about my home as - D.K. AUTO,
MAIN DADRI ROAD, SALARPUR, BHANGEL, NOIDA, G.B. NAGAR - UP. Is it situated from my Home only 2 KMs.
So, I start servicing with this Authorized Dealer from the date of 14-01. I have done last 2nd. service with D.K. Auto on this date with 80% satisfaction. I have also gone for Last Service on the date of 09-04. Is it the 2nd. Service with D.K. Auto's. I handed over my Bike at Morning 11.00 O. Clock, after Checked and test drive done by the Mechanics and also Filling up the 'Job Card' for the Complaint of - DISC IS NOT WORKING PROPERLY AND THE HEAD LIGHT TO BE TIGHT. After that, they have Signed the Job Card by me and taking my bike for Servicing. They have given me time to Picking up the Bike after 14.00 PM. So, I gone to Picking Up My Bike at 17.30 PM (Approximate).
When I want to take off my Bike from them after giving the Tookon of Job Card, They told me that the Head Light of my Bike was Broken. I asked to know, How it was Happened? They told me, It was Happend Before Handed Over the Bike for servicing. I told them, it is not possible. When I given the Bike for Servicing, The Bikes Head light was 100% OK.
And also I searching about the Head Light Physically, I find out So Many cracking on The Head Lights Assembly and also find on Meter Glass is Broken very Poor condition. I attached all of PHOTOS OF MY 'BIKES BROKEN HEAD LIGHTS' . Please Find out the attachments and Checked also the "Job Card" Pic.
I told them it is happened after Handed over the Bike to you. They were not accepted my complaint and also the Owner - Mr. Man Singh, They are refused to me for my Bike Service. I holds two days for assemble my Bike's Head Lights Properly. They were not accepted. I also Checked by others customers whoes were Presents at the time. The Customers also told them, it is happend on servicing time. Because, it is look like as new Broken Condition. But they were not accepted. I have done also so many Request to them, but they were not accepted. After that, I Picking up my Bike from them as Broken condition and Dropped it in my home as failure.
I attached all of Broken Pictures, please find out the Pictures and kindly send any body to check out the condition Properly. I want to clear all of queries by authorized Person. I wait for your Further action. I already Send you all Details By Requesting before this. But, I have not received any action from your department. So, I also 3rd. time requesting you to take action Immediately and get back to me through writing or Contact my direct Number - 09810050334.
I am still waiting for your respective action from that dates. Please Get back to me immediately.
Thanks
Regards,
Rafiqul Islam
Tool Room Manager
CST India Pvt. Ltd.
Cont. No. - 9810050334
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