Dear Sir,
I had made a transaction on 23/11 for an amount of Rs. 2100/- by using the Barclaycard bearing no. 4339481083823399. The bill was generated on 24/11. I have made a payment of the same amount by cheque no. 257505 dated 12/12 and dropped at their suggested drop box at Arihant Forms, 8/2, Ground BBD Bag (East) Dalhousie [Beside Stephen House] BBD Bag, Kolkata - 700001 on 05/12.
I have started receiving messages (through IVRS) from them around 22/12 onwards and immediately called at their helpline 033-60004444 to know that they had not received the cheque. Thereafter, they acknowledged the receipt of the cheque on 27/12.
On receipt of an sms alert on 10/2 I am shocked to see that they have charged a interest on my card account and that too they are informing me after such a long period. Immediately thereafter I contacted their helpline and understood that the case was being forwarded for consideration of reversal. This time their Mr Irfan Khan told me to make a payment of Rs. 150/- only (minimum amount due) and not the full amount since the case is under consideration. It was also assured to me that the balance amount shall not bear any interest charges or penalty, etc.
On 17/2 I made a call to the helpline no. once again to enquire about the reversal status and found that it is declined. On 18/2 I made a payment for the balance amount and shocked to know that in complete turnaround from their earlier statement that there won't be any interest, penalty etc., I have to make further payment to you at the decided interest rate from the date of first transaction itself.
It would be pertinent to mention here that I have not received any statement for the above periods.
The entire dealing, in my opinion, is injudicious and shoddy. Request them to reverse the interest and penalty charges inclusive of any service tax at the earliest.
Your earliest action on this will be highly appreciated.
Regards,
Abhijit Das
Cell: 9230533864
0 comments