I'm a using barclaycard for the last 6-7 months. There was a transaction of Rs-15400 and last due date was on 01/09. I had full amt with my hand and ready to pay on 31/08/08 but when i call and check with customer service they said they don't have any collection agency and can't pay immediately by cash. The only options are either i need to pay through online or through check that will take another 4-5 days to process and i don't have online payment access. i was suprised that they don't have collection agency to collect the cash. next day i recd a call from the bank telling the same and i requested to send and collect the money, but again they refused. then i thought anyway since there is no option, i'll pay the due with late charges some days later. But i received a call again on 02/09/08 from the bank, now they said they have collection agency and if i pay the full amount then there will no late charges. i was quite happy asked to come and collect. They came on 03/09/08 and collect all the money. But after 3 days i received a sms stating i have later charges of 1140.00. i tried several times but most of the times thier systems are down and sd not able to pull the records. i spoke with thier supervisor but he sd since i paid the amt after due date i should pay the late charge. When i asked why they are cheating he sd their employer must not tell that. I asked whether they recorded the conversation on 02/09/08 between their customer service and me. He sd they have recorded but can't open his mouth when i asked to listen the conversation. i still i'm getting several calls and sms. Please teach them a lesson. i don't mind paying the late charges but they should learn how to behave.
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