My self Sumit Joshi (9725500824) visited BATA store at Ahmedabad (Bata India Limited, Siddhi Vinayak, BATA junction, Satellite, Ahmedabad - 380015 ph No. 079-30420077) on 11/09.
I am very sorry to say that i had worst shoping experience of my life at your bata store and that also because of Store Manager Mr. Jitendra Khatri
I purchased a pair of shoes (8016130 black bill no. 1/0022) on 11.09.2008 and due to broked stiches and peeloff on shoe i approached
to the same showroom on 17.9.2008.
then Mr. Jitendra Khatri told that replacing or repairing whatever you want will be done but it will take atleast 3 days time so come whenever you have free time and you can leave your shoes for 3 days.
So the first visit for complaint was 6 days after purchasing and on asking for the documentation also he said that i will be present all the time so no documentation is required.
today on 15.10.2008 at 6:45 pm i visited the store for the same complaint now he is saying that according to replacement policy printed on back of the bill you will only get discount on the new purchase.
And when i gave reference of the previous visit on 17.09.08 he said there is no written documentation of that complaint so whenever you leave your shoe with us the complaint starts from the same day.
on further discussion he started using abusive language and finally he said " THIS IS COMPANY STORE, MERA KUCHH NAHIN HO
SAKTA, AAP KO JO UKHADANA HO AAP UKHAD SAKTE HO, COMPANY STORE ME STORE MANAGER JO CHAHE WO KAR SAKTA HAI "
In front of nearly 30 customers he used such language and asked us to get out of the store.
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