To
The Nodal officer
Bharti Airtel Ltd,
East Uttar Pradesh circle.
Copy to
Mr. Sunil Mittal
Managing director, Bharti Telecom Ltd
Subject: for false billing and activating alleged another number in my name without my permission.
Dear sir / madame
I am a loyal and premium customer of airtel mobile since May. On 11th of August I went to pay my monthly bill amount of around Rs 700/-. I was surprised when your executive of Uma Enterprises, at lanka, Varanasi, told that I have a payable bill amount of Rs 1600/-. I asked them to cross-check. They told that another number is activated in my name without my permission and knowledge. Your executive could not explain how it happened. The executive tried to contact the owner of another number and asked how he got the connection, the person could not answer satisfactorily. I lodged a formal complaint, thinking that it would be resolved.
I am very sorry to say that again in September that I was told by your callcenter executives that I have outstanding bill for that number. I told them the entire story. After some time another callcentre executive called me to pay for the same bill. I again narrated the same old story. Now every now and then I am disturbed by calls from your callcentre executives and am tired of giving them explanations. This is really disturbing me a lot and it is interfering with my medical profession.
Lastly the most frustrating and disgusting thing is that my survices are temporarily suspended. I contacted to the staff at Uma enterprises, Varanasi for the same and somehow my services resumed but just for one day. The same story of service suspension and resumption happened three times. Executives at Uma enterprises told me that they have forwarded a request regarding discount of 1000/ rupees and I should pay my bill of last two months i.e September and October. First you tell that why should I pay the bill if it is showing a payable amount to which another persons’s bill amount is added.
Because of suspension of services I am facing great troubles, professional, personal and mental.
Now I want compensation from your side and proper resolution of this matter. I am already harassed and now it’s your turn to negotiate otherwise I’ll be forced to take some harsh action.
The entire story raises following issues&-
1. How can you activate a connection without my knowledge / permission in my name?
2. if some one complains about it why investigation was not carried out. Is it not reflecting a tip of iceberg of a larger fraud affecting innocent and unaware people?
3. How can you start a connection without valid necessary document. Is it not against national security?
4. why no action was taken in this direction.
5. why I was continuously disturbed by your calls, despite explaining everything to your callcentre executives? Each time your executive behave as if they are unaware of all the things.
6. why a reputed company like yours employ such inefficient persons who do such mistakes and could not sort it out even in 3.5 months?
7. because of these employees loyal customers of your like me (I were used to pay average bill of per month in time) suffer a lot.
Sir /madame
I want definitive steps from your side to resolve the matter. Please donot disturb me through voice calls.
Please respond with explanation by mail at following address.
If you fail to respond satisfactorily by a week, I shall be forced to take up this issue to TRAI / consumer forums and I shall stop all payment to Bharti Airtel Ltd.
Hoping to get complete satisfactory explanations for aforementioned issues.
Thanking you in anticipation
Yous faithfully
Dr Shweta Singh, MBBS
Room 33, kasturba hostel,
Banaras Hindu University
Varanasi—4
Mobile no 9936181260
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