I joined Bigflix - membership number 14141092 - in Dec as a 3 month membership.
However, their home delivery service is a joke!
repeated complaints raised by me give me the standard response of they are doing the best they can.
but they are unable to send me movies from the top of my queue. worse - and I have raised atleast 5 complaints in the last 15 days with them - they never deliver DVDs. they keep delivering only VCDs and they won't reimburse me the prorated amount that I have already paid as membership even though they are not delivering what I am requesting.
here is the latest complaint that I have sent them:
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This has become a routine.
Can someone escalate this to supervisors of supervisors cause I am tired of hearing the same BS about lack of availability of DVDs - I sincerely do not believe that the folks running BigFlix would believe your own statements that you cannot stock any of the 25 DVDs in my queue in your warehouse - as this would put the name of BigFlix to shame.
Please consider this complaint as an official request for the contact person for registering this complaint with customer complaints dept and/or ombudsmen.
This apathy with your line of supervisors is deplorable to say the least.
It is so ridiculous that my delivery boy is embarrassed to deliver me VCDs and on his own accord (I repeat - on his own accord) decided to deliver me Dostana in DVD format.
for the first time - the movie delivered was in my top 5 and it was in a correct - DVD - format as I had requested.
That a delivery boy can be embarrased about the service provided by BigFlix but you customer service folks and their managers and supervisors whom I have spoken to in the last 15 days are incapable of understanding speaks volumes of the capability and
customer friendliness (or lack there of) of your entire delivery department.
I sincerely hope that this complaint is raised to the higher ups to rectify the errors and improves your service.
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