I had ordered a pair of shoes online at www.bigshoebazaar.com
on 1st Apri 09 (Order number 1105251) which was supposed to be delivered
in 4-7 business days as per the order confirmation email. On 15th April 09
I asked about the status of my order as it was more than 10 business days
and the product was not deievered to me yet. I followed them up
consequently on 17th April 09 on which I had no reply. When I called them
up they told that the product is out of stock so i asked them to refund
the money back. On 24th April 09 i sent out a mail again copying all the
contacts posted on the site stating the credit card payment due date and
requested them to refund the money before the due date. They agreed on
this email and confirmed me that they will refund the money immediately.
But the same did not happen after and my credit card payment was overdue.
I sent a reminder on 29th April09 but still no reply from their end. On
5th May09 i got the mail to send out the order number which they already
had sent me in the order confirmation mail on 1st April09 then they told
me the product they had ordered is out of stock which they had already
told me on 17th April09. Then I got another mail that they woud refund the
money within 10 days. I sent out a mail that they should bear the cost of
late payment and interest applicable on the purchase made since they had
not refunded back the money in time despite of informing them. Since I did
not get any reply I called them up today and they told me that they will
not bear the interest charges and late fee on my purchases.
Consequences: I did not get the product and since the money is not
refunded back I will be charged the interest and late fee.
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