To,
The Chief General Manager,
Maruthi Udyog limited,
Subj: Anti-consumer practices by Bimal Maruthi
There was a high expectation when about Maruthi high customer satisfaction which does not match at all in my case. I’m one of a Bimal Maruthi customer and since day one I’m experiencing appalling service from them which now makes me in double mind of plans to get my old Maruthi swift replaced with an new high end model. Despite the fact that Bimal charge for each and every minor / major thing I’m expecting a professional approach for what you do and needs to be done which have never ever happened. The latest incident put me back to even think about continuing with a Maruthi car.
I’d given service for my Swift model on 13 Nov 09 at Bimal service center behind Leela palace, Old airport road, Bangalore. On the very first point I’d to wait for at least 25 minutes to get someone turn to me as if I came to a wrong place. And I’d to wait for 2 hours after the agreed time of delivery. I got a bill of double charges that they can put in for even silly things saying that this is a company. And I left for a long drive next day early morning and I fortunately missed an accident coz of less brake. And the wheel / Steering alignment done was totally out of place which affected my shoulders and back by end of drive. And a fast track sunglass which was in rear pocket of driver seat was missing too. When I called up the supervisor at the service station, his reply was thoroughly insupportable. According to him I need to take out the vehicle and test it, come back again to clear everything. Though my local workshop technicians fixed everything clear, I’m not sure why Maruthi service folks doing things in very unprofessional way.
Nitin
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