Dear Sir,
I had bought a Bleu GSM Mobile Handset Model No.651z from Homeshop18 on 28-Jul-08, my handsfree kit was defected in Feb-09 then I complaint to Homeshop18 for replacement the same. But till date I did't received the replacement of handsfree kit. Please note the my conversation with Homeshop18 below:-
Your input - 02-10 - My handsfree kit is not working, its hadphone fire has been defected. Please change the my handsfree kit. Regards Arun Mishra 9911304024
RashiK&-gt;02-11 13:12:33&-gt;Dear Sir Please be informed we have escalated the said matter to our concerned vendor to call you and help you troubleshoot the problem being faced. You shall receive a call in 48 working hours
Your input - 02-23 - I
Your input - 02-23 - No call received from your vendor. Please look the matter urgently.
RashiK&-gt;02-24 12:19:05.167&-gt;Dear Sir We sincerely apologies for the inconvenience caused. Please pack the product in travel worthy packaging and place a paper in the box with your order number and complaint written on it. Please affix the address label mentioning the order number and the below address: Pratham Telecom India Pvt. Ltd. X - 58, Okhla Phase II, Delhi - 110020, Tel - 011 - 41610408 Please note to get the product collected please call our Courier Partner TNT on 60009999 / 1800 425 9999 and get your pickup registered quoting the Account Code 74099. Once it is picked up, please provide us the Airway Bill Number and dispatch date, for us to follow up with the vendor.
Your input - 02-26 - My handsfree kit has been picked up on 24.02.09 by TNT via airway bill no. DO 341 068 558 WW. Please follow up with vendor. Regards Arun Mishra
RashiK&-gt;02-26 17:32:23&-gt;Dear Sir Please note we shall update you once vendor confirms receipt of product.
Your input - 03-03 - Any update on this.
RashiK&-gt;03-03 18:25:41&-gt;Dear Sir Please note we are arranging at the earliest.
Your input - 03-13 - Any Progress on this, I didnot received the replacement yet.
RashiK&-gt;03-18 15:48:10&-gt;Dear Sir
Your input - 03-19 - How many days you required for reply customer query. When I get the replacement, need urgent reply otherwise I would liable to take serious action.
Your input - 03-24 - This is a unprofessional way to resolve customer problems, after waiting such a long time there is no possitive response hear from your end. I asure you I take this very serious and liable to going consumer court. Arun Mishra
RashiK&-gt;03-26 12:26:49&-gt;Dear Sir Please note handsfree is already send to you and would be delivered to you in 2-3 working days.
Your input - 03-31 - Replacement handsfree kit not received yet.
RashiK&-gt;04-01 17:35:40.707&-gt;Dear Sir Please confirm receipt of product.
Your input - 04-02 - I had complent for replacement of handsfree kit but I received the replacement of battry. How you can do this. After waiting long time I received the wrong replancement. This is last time I request you please sent the replacement of handsfree kit immediate otherwise I would liable to take legal action. Thanks Arun Mishra
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