Sir,
In the month of July 09 I had been availing tariff plan of 250/ month. For the said month I reeived bill for Rs.2500/-(Approx). I send a letter to your Vaishali office requesting for disconnection of broadband connection. Your representative called me later and offered me reduction of bill by Rs.500/-(Approx) and new tariff plan of Rs.649/-month with 20% discount. I agreed and accordingly depositted an amount of Rs.3500/- (excess by Rs.500/-) instead of Rs.3000/-. In the next month I again received a bill for Rs.3082/-. Several time I contacted on "121" and help centre and somany time I rceived call from your representative but did not succeed to get the solution. My request is that the bill of Rs.3082/- has been issued against the promise made by your personnel i.e. change of plan w.e.f. 01.08.09 (to Rs.649/-pr month), hence the same should be reassessed as per tariff plan 649/- with discount of 20% and giving adjustment of rs.500/-(approx). I am ready to pay differential amount if any. I also requested for immediate disconnection but you people are not taking cognigence of my request.
The other aspect of this problem is that your personnel repeatedly calls me and says that if I am ready to continue tehconnection only than they (Airtel) will reduced the bill by giving adjustment. This is blackmailing. I request you that this all comes under teh category of harrassment, cheating and forgery. If you still continue this trend I would have no option but to registered a cheating case against you people. I alo request to deal with me in writing not oral/verbal. My connection should be discontinued immediately. I will not pay any amount for coming days w.e.f 01.09.09.
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