Sir / Madam
this is to bring in your notice that i use a postpaid connection of airtel having no 9958755990 (User rajeev Bhatt) for the period of 2 year and pay bill in time amount 0 to 7800 max use but when i check there was debited in every bill any smc scheme charge amount 160, 250, 90 in many bills i inform to customer care in this regard time to time they commeted we will disconnect this service but not deactivate the service and again debited same charge in my bill i tell to him to closem my no or recalculate my bill and i will pay correct bill but they not take it seriously and not disconnect my service and send bill to deopsit timely as my previous payment history the have my limit of 19000 nineteen thousand
due to not recd correct and amidmended bill i not deposited bill they dactivated my no then i again send many emails i have record there is such a email matter pasted with this email when i send email i recd a call from thair collection dept to settel bill in 1500 i was agree that time i requested to give me written settelment letter or new bill wher you credited excess charges but they was not agree to do this i was disappointed to see this and i return from his daryaganj outlet now i am receving daily basis phone calls from his lower what ever he is telling to deposited 3675 in thair account without any letter with throughts of penalty of rs 16000 i inform to customercare in this regard but no response getting finally i am sending my complant to you please look at the matte and guide me accoud this matter i recd an call from mob no 9958830452
with thanks and regards
rajeev bhatt
9312894351
Today your advocate again calling me still you not give any reply soon
Thanks
From: [email protected] [mailto:[email protected]]
Sent: Friday, December 18 2:30 PM
To: [email protected]
Subject: Acknowledgement Mail.
Dear Airtel Customer,
Thank you for writing to us. Your request has been registered with us and your unique reference no. is 181220098107. Request you to quote your unique reference number for future interactions. We shall get back to you within 24 hours.
Warm Regards
Airtel Customer Service
Note: Please mention your mobile no. in the subject of the email whenever you write to us for a quicker response. Do not include any space or any special characters between the digits.
This is an auto-generated response. Kindly do not reply on this mail.
&&&&&&&Original Message&&&&&&&&--
Subject: RE: EXTRA CHARGE IN BILL [|BAL|9958755990|190820097351|]
Date: 18/12 02:31:41 PM
From: [email protected]
To: [email protected]
Message body:
AS per my previous emails I received a call from your concern advocate name sameer yadav having mob no 9818123610 regarding settle and payment of the bill of amount 5040 and settle or pay amount 3675 and also he give threats to come court or penalty or Rs 16000 (sixteen thousand) this is way to mental harassment to me as per previous telephonic discuss with your collection dept Ms Pooja has commited to settle in 1500 actual payment of the bill but due to your airtel outlet Daryaganj delhi ther rejected request then I never recd any call or other instruction till date only today morning I recd this call this is clearly indication that you want to mental harassment to me I am going consumer court regard this matter because fault was form your side excess bill debited to me many time I call in customer care also send many time emails you can see records I have all records of sanded email and reply form your side now this is to inform you now this is out of control that¿s why I am looking for consumer court in this regard I many time write about this matter no one take it seriously also action was taken by your customer Rajeev Bhatt only on one give me positive response
Therefore you are requested to look at the matter and fwd this to your legal dept I am seriously taking this matter in legal manners
Details of excess bill and payment of bill is saved in my file
Thanks
From: [email protected] [mailto:[email protected]]
Sent: Wednesday August 19 6:49 PM
To: [email protected]
Subject: Re: EXTRA CHARGE IN BILL [ BAL 9958755990 190820097351 ]
Dear Mr. Bhatt
Thank you for contacting Airtel.
We understand from your previous interaction dated 19 08 2009 you have expressed concern over Late payment fee charges towards your bill for your Airtel number 9958755990.
We apologize for th inconvenience caused to you.
We would like to inform you that As per service request number 22317713 late fee charged from the month June till August is valid and correct. Hence we are unable to reverse the charges for the same.
For further assistance mail us at [email protected].
We value your association with Airtel.
Warm Regards
Krishna S
Customer Care Executive
Bharti Airtel Limited
Simplify Life with Airtel Selfcare. Just dial 121# and get instant information related to your account on your Mobile Screen.
&&&Original Message&&&-
From: [email protected]
To: [email protected]
Cc:
Sent: 19 08 2009 17:21:41
Subject: Re: EXTRA CHARGE IN BILL [ BAL 9958755990 190820095384 ]
I know that you are unable to reverse late fee charge the reason for not paying bill was wrong bill amount from 2007 was wrongly debited around 2200 but when I check my bill this was not a valid service value added service charge why you have debited such charge well you are unable to reverse the charge I am unable to pay your bill now please don t make any call and emails now this was last change to improve your mistake till time I was cool but not now tomorrow before I will take new connection may be airtel no ok bye
don t call me again fwd this email to all your concern dept
&-- Original Message &--
From: [email protected]
To: [email protected]
Sent: Wednesday August 19 4:59 PM
Subject: Re: EXTRA CHARGE IN BILL [ BAL 9958755990 190820095384 ]
Dear Mr. Bhatt
Thank you for contacting Airtel.
We understand from your previous interaction dated 19 08 2009 you have expressed concern over Late payment fee charges towards your bill for your Airtel number 995
...Rest of the message is truncated.
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