I had purchased one Aqua guard classic water purifier product from M/s Eureka Forbes in the month of Feb to sucure my family from getting better drinking water, But the water filter started giving problem from the very next month and the same was informed to the the executive Mr. balbinder (mob:9876110444) who has assured me the best service, but whenever we call him up for any complain he fails to keep his commitment, We then complained to M/s Eureka Forbes office in Panchkula (Haryana), They had send there staff and got the problem solved temporary, again it started giving problem after a month, They send staff again on my request and solved the problem, It has happened twice in one month, now its almost 6th month running its started giving problem once again we have informed Mr. balbinder& asked him to send somebody for servicing he has assured me thrice (thrice i called up) but till today its already 20 days over no one has come to my home for servicing and he is also not responding to any of our call. Now my aquaguard is not working at all & we are buying water from outside.
When there are other companies products are available in the market still I had purchased the best company product to make sure that my family gets purified water,
I have full respect to your company & service u provide as in my home and other places u provide very prompt service but probably ur representative is giving wrong massage to the customer about the company, which is really bad.
Sir water is very essential for anybody I think u understand that, As a customer I would request you to take a serious action against this.
Hope I will get justice after writing to you.
MR. Anuttaman Misra
Sec-9, house no-915,
Top floor, panchkula
Haryana
M: 9878992233
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