We have unluckily purchased one AquaGuard- i Nova Water Purifier from Eureka Forbes at New Delhi vide Serial No.2074020 dated 09.12.2006. Thereafter, we obtained the AMC of one year vide Invoice cum Receipt number 14637591 dated 04-12 which contained the Service Centre name as "Wonder Services, 15/4, Sarvpriya Vihar, New Delhi-110016; Ph:26868649.
We had problem of non-flow of water since last 20 days and tried to contact the service centre which is closed without any intimation to respective consumers! Somehow we traced to another service centre at Arjun Enterprises, Hauz Khas, New Delhi-16 and lodged our complaint some more than 20 days back. Some person attended and dismantled the unit and informed that the switch is faulty and he will come in a day or two to replace it and assemble the unit. However, since then nobody has came and we are forced to drink untreated water. On checking with Arjun Enterprises, Tel. No. 011-26529488, they say that they have intimated to their head Office at Greater Kailash, New Delhi vide complaint number. AUL-95 dated 12th August and they cannot do anything beyond that when the Head Office is sleeping. We have also lodged complaints more than 10 times on Company's Helpline no. 011-39883333 without fail almost every working day since 12th August (or may be before that) but nobody has ever turned up since then.
This is totally barbaric and cruel on the part of Company which makes poor customers to suffer. Is there any mechanism or method which will ensure the rectification of my equipment even after having paid in advance for AMC?
Rohtash Gupta c/o Sh. J.C.Gupta
28A/4, Jia Sarai, Near IIT Gate,
New Delhi-110016.
Ph:011-26851257, 26851005, 09810040181.
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