2.5years back i have purchased a Aquaguard water purifier from Eureka Forbes at 1st year the servie was free which has been take care of.
After a year i had been asked to take 3year contract with Eureka Forbes for visit every quarter cleaniness & maintainence, the 1st day while taking contract was very well managed but since last 1.5years the technician only come for two time that is with rigrous follow-up & had just came seen the flow of water & left, when as ked to clean the aquaguard with the solution liquid provided he refused to do that with reason that it is not been required. when asked to change baby filter which has been colered brown from white & badly torn we had been given a reason that "stock of baby filter in the company is over, will do that when it arrives" since then we are using same baby filter.
Monday 2nd Feb i raised a service request complain & has been informed that technician will visit in two working days, since then till today 6th Feb i am waiting for same. this doest not happened one but since last 1.5years.
i request the attention of consumer forum to kindly look in to this matter taking this as hygine factor for my family.
Customer id with eureka Forbes: 1003964963
Service request number: 0053068160 2nd feb.
Please Help.
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