Myself Rahul Gupta, residing at the below address. Unfortunately, I had purchased an “Aquaguard Total RO” from the Faridabad branch on 15th Nov’08 worth 13, 500/- and now I am feeling the pain on doing this business with Eureka Forbes. Incase receipt/ bill required, it can be made available.
Rahul Gupta
805, Rosebay, Omaxe Green Valley,
Sec 41-42, Faridabad
Haryana 121003
Ph 9810507997
I made the payment by cheque but fortunately, immediately after the delivery, the so called RO stopped working and after complaining for the same in entire world, the engineer was trying to replace the faulty part. I got the response from customer service just after 2 days of purchase that the machine cannot be replaced as it is under warranty and the faulty parts will be replaced free of cost. I immediately placed a STOP PAYMENT to my cheque and then, entire Eureka Forbes staff of not only Faridabad office but also the regional controller was calling and trying to convince me on the service. And finally, after giving them the warning, they replaced the machine with a mutual agreement that after every 3 months, their would be a free RO checkup as per the terms & conditions.
Having said that, after four months of purchase, firstly their was no service done by the service center and secondly, the RO has again started mal functioning. The tap of the RO is leaking. Effective 14th April, I tried to lodge a complaint on below and their responses are as follows:
1. Divisional Sales office: A-8, 2nd Floor, Rani Bagh, Nehru Centre, NIT, Faridabad. They clearly says that they are unable to help me in this regard as my house does not comes under their purview whereas the product was sold and service commitment was given from them only. They asked me to call either Area sales office or the Sec 31 office.
2. Area Sales Office: A34, 1st Floor, Kailash Colony, New Delhi – The also refused to do the service as they also gave me the same reason.
3. Sec 31 office (No Address available. Phone numbers are 0129-4087405, 9818197405) – After registering the complaint, an engineer (Mr. Parminder – 9210492574) turns and mentions that the respective part has got damaged (I do not know in just 4 months) and needs to be replaced which can be done after 15 days as they does not have the same in stock.
4. Customer Helpline – 39883333: Lodged another complaint on helpline with a complaint number 9810507997 and had spoken to 4 individual like Rakesh, Manish, Mohit etc but no resolution till date.
I tried approaching the center head of both the sale offices (Mr. Rakesh and Mr. Sanu) but the operator are so rude and blunt and reluctant to even listen to the customer’s concern.
I tried calling the person who sold me the machine (Mr Harinder Ratra – Group Customer Sales Specialist at 9911403001 and Mr Vikas Malik at 9891066342) seeking help because at the time of purchase, I wanted to purchase three RO’s (one for self and two for my relatives) and both these individuals were after my life and virtually visiting and calling me daily asking when am I purchasing other two RO’s with a commitment that they would be looking after by post sales service. These two people are also now just passing the ball from one office to another and besides resolving my issue, they are still asking whether I would be purchasing other RO’s or not.
Now after spending so much of my time and energy, I am forced to think to file a legal case in the court of law in consumer forum. I would really appreciate incase someone senior can take this up and help me in resolving my issue as I strongly believe that this would be in a benefit for both of us.
Rahul Gupta
9810507997.
0 comments