I am totally disgusted by the pathetic service provided by Eureka Forbes and I have decided that I will never ever buy any products and will never recommend any one to do so.
I had purchased an Aquaguard water purifier 1.5 years back. Since the last 1.5 years, there has been no after sales service in spite of repeated requests. Also, yesterday when a technician (Ramashankar Pandey, Employee Id:- 9018548) came after 1.5 years, he was totally unsympathetic, insensitive, inconsiderate and inhospitable. He said that he had come for a "routine" check-up after 1.5 years.
The company should understand that they are selling products like water purifiers and hence the life of the customer is at stake if appropriate quality standards are not met. I am sorry to say that a company which was known for and had created a niche due to its strong after-sales service and distribution network, currently has the worst service that I have experienced in many years.
If drastic steps are not taken in this regard, I do not see a bright future for Eureka Forbes and I am sure that soon it will have to shut down operations.
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