I am Raunaq Sinha, from Dhenkanal want to put a complaint regarding the service of my Aquaguard.
I had purchased an Aquaguard (Classic) with e-boiling of Eureka Forbes in November from Eureka Forbes, Cuttack.
After these sales persons visiting time to time my home for demo and shaking their tail like dog asking for purchasing and continuously following it up with me. It took less than 1 hour, after my phone call, for the sales personnel to reach my residence to take the amount for procurement.
As per the sales agreement the service personnel should come for free servicing after 6 months without our call as they say they have record of it. But now it seems to be completing two year, no one is turning up for service rather on repeated complaints to Eureka Forbes personnel at HO positioned at Forest Park or any other service personnel of any center at Bhubaneswar.
I am having a very pathetic experience with Eureka Forbes. Their service is just pathetic.
Can we expect a more responsible act from Eureka Forbes? Can we expect the same agility and prompt service as shown while taking sales? I am regretting for buying Eureka Forbes product.
The customer care seemed to be least bothered. Now we are still waiting for the action to be taken but all it leads to is frustration and anger... i would not suggest Aquaguard to anyone because of its pathetic customer care... really poor service
Raunaq Sinha
c/o Uday nath jena
jubilee town, deulsahi,
dhenkanal
PIN- 759001
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