Sub:- No reply received for Complaint no.51817558
I had entered into a service contract for my Nova Model Water Purifier as per Contract Receipt no. AG 96B 13942489 for the period 17/01 to 16/01 on 11/01. The Contract was signed on your behalf by Anupam Services.
I had complained to your call centre on or about 27th August and a representative came to my residence and after inspection disconnected the water purifier and stated he shall have to bring the parts for replacement and that he shall do it in the next 2 days.
Nobody turned up and so I complained to Mr. Sudeep at your call centre on 06/09 vide docket no.51817558 and he promised someone shall come on 8th September since 7th September is a Sunday. No one has turned up and I am forced to buy bottled water everyday.
Kindly let me know if you cannot repair it I shall make alternative arrangements with some other water purifier manufacturer.
Hoping for an early reply.
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