I had purchased a Euroclean Wet and Dry Vaccum cleaner from Eureka Forbes through a representative named P.Suresh, chennai branch on 15th September. At the time of Purchase, he had promised us that the original invoice/bill would be couriered within 7 days and at the max 15 days and would be despatched. Apart from this, he had promised to give us the kit bag as a compliment under the scheme for that period. It is since 2 months and I havent received my Bill nor the bag and no one has come properly to demostrate the functionality as promised at the time of purchase. They did send a person who was novice and was unable to explain all the features and went away quickly fearing too many queries from us.
As it was two months since we did'nt receive the bill, we went directly to their office and enquired about it and the response was shocking. They said that it has been already despatched from the head office and I even tried calling the head office but no one replied properly. I again had to fight to get a duplicate bill from their office and no bag since it was out of stock. I tried reaching the manager of the chennai branch but he seems to be always occupied in some meeting or pretending to do so and was unable to get a reply from their side. Please can anyone suggest to proceed in such a worst service scenario?
Regards
Jagadish Prasad H davey
Chennai.
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