Eureka Forbes salesman Satish Pandey visited me on the 20th of August and recommended upgradation of my existing Aquaguard. He was insisting that Aquaguard Total Infiniti was the ideal product that I should buy. I was hesitant as I was not sure on what basis he was insisting that Aquaguard Total Infiniti was the product that I should purchase. I insisted that I wanted to meet his senior so that I could take his opinion, too. Satish Pandey came the same night accompanied by his senior Harikant Sharma. Mr Sharma felt that Aquaguard Total Reviva was the product that I should consider. They made me speak to Mr. Firoze Siddiqui, who also endorsed the Aquaguard Total Reviva. So I confirmed my booking vide Order no. 201049955 dated 20-08-10 and a issued a cheque for Rs. 8999.00 (Rs. 1000.00 being the buy-back value of my existing Aquaguard).
Satish Pandey promised next day delivery and installation the following day, which was not to be.
He also promised that once installed, he would bring TDS meter to check the TDS level and also take the water sample to your laboratory to confirm that the filtered water was potable. I had to call innumerable times to get him check my water using the TDS meter. The other promise of getting the water sample checked at their laboratory was duly declined.
He also promised to refund me the amount I had paid towards AMC of my existing Aquaguard within 3 days. Its over a month and a half, I have still not received my refund. I have called innumerable times, but in vain.
Why do I, as a customer, need to follow-up so vigorously? Why do the sales people or their respective seniors give false promises which cannot be adhered to?
Till the time the sale was made, I received several calls from the Sales team. What about the after-sales promises? Who is responsible for that? Why can t the company be clear about what can be delivered and what cannot be? Why keep the customer in the dark? How can I have my issues redressed?
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