Dear Sir,
I had purchased a RO system of Eureka Forbes in the month of Nov 08 at my residence at Bahaduurgarh. I had a major concern for the services because the local dealer had clearly told me that if I purchase the unit from eureka forbes directly I will be facing the services issue because the service will be routed thru them and they will not easily provide the services when I had discussed the same with both these sales people of Gurgaon branch (Mr DK Thakur 9811381580) & Mr R K Pandey (9899174724) I was been convinced that it will not be a issue at all and these dealers can't sell RO directly to the enduser.
The first problem approx two months after the purchase I faced was the overflow of water I called up and after several followups the service guy reached and changed the candle and was confirmed that it will be ok now. After few days again the problem started and this time I called up and eureka forbes gurgaon branch they sopke to the local partner Ambeyji this time the engineer visited after lots of escalation and he confirmed that the membrane is reqd to be changed now from there I was routed to faridabad branch and it approximately 20-25 days to get the same in running condition. In these 20-25 days I had calledup the above mentioned sales people at gurgaon I had to speak to several people at faridabad branch then I had to speak to their mumbai branch and after then it was resolved.
Now I am again facing the problem of the overflow of water again I called up faridabad branch of eureka forbes I was given the no Ambeji local dealer at bahadurgarh and a engineer visited and told us that weight sensor is reqd to be changed when I called up Mr DK Thakur and he tried to show that he is working with eureka forbes for last six years which didn't effect him at all when I asked for his no he refused to share his no and he told us a very strange thing he doesn't handle eureka forbes RO system then why he was sent by the dealer (Ambeyji) and I am calling up for last five days at faridabad branch and everyday I am been told by eureka forbes that it will be resolved today but it is still not resolved I called up several times but these people are not bothered at all.
My family is facing problem for drinking water I would request and urge to help me out.
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