I had opted to undertake the sevices of 'Eureka Forbes' through their authorised Franchsie situated at 'Inder puri' New Delhi - 110 012, by entering in to 'Annual Contract' for maintenance of ' Water Purifier' Classic Model. I had registered complaints with them for maintenance but are not attending the Complaints since Jan. 2009.On failure to attend the complaints till 3months, I reported the matter through ' Euro help line' on 15/4, 18/4, 23/4, 25/4. When no body attended the complaint, they advised me to contact 011- 28755308 & 011- 30580830. They refferred me to contact Mr. Nitin or Mr. Taneja on ph. 011-30580835. One Mr. Raj came on line but did not noted the Complaint, and as such, nothing happened till date.
I again contacted the euro help line again to day, the complaint no. is 53877728. The earlier complaint is 0053877727 & Cust. I.D. 1000786733.
This is being brought to the notice of TOP MANAGEMENT to show how casually the complaints are being taken by the Management at lower level.
dt. 27th. April
K.S. Chauhan
B-77, 1st. floor Inderpuri New Delhi- 110 012
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