My aqua guard stopped functioning on 13.2.08. I complained to their helpline. they promised to send their mechanic the next day but he came 3 days later and left after dismantling it. a call to their head office brought 2 gentlemen who insisted that i would have to upgrade my machine @Rs 4000, which was no use as the model will no longer be manufactured after 2 years, so I should buy a new model @Rs6500. I gave them the cheque. The next day, the original mechanic came with the spare part which he would have installed free in my old machine, which these 2 gentlemen had taken away, saying it was worthless. Worse still, though they had promised to start the new machine on 19.2.08, they did not turn up at all. when i called them, they said it was a holiday. Till then they had been saying that it was not a holiday.
The salesman's name is Rahul Singh.
Whom should I take up the matter with?
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