The Eureka Forbes company representative came to our home to take the money for the AMC (annual maintenance contract) and carry out the servicing due. The guy did the servicing and because of some goof up and lack of his mechanical expertise, he broke the inlet pipe into the purifying unit, result of which the machine ceased to work. This was on April 25th.
The mechanic promised to come back the next day and repair it as he was not carrying the necessary equipments to repair it that day. He took the AMC money and left. This guy didnt come the next day, following which we called up the company and they promised to attend to the complaint within 24 working hours - or three days. This complaint was registered the next day itself and we were given a complaint no. 53951137.
Today is May 1; a full week has elapsed since the complaint and we are forced to buy drinking water from outside on our own incurring a big waste of time, energy and money. We have been calling them up every single day and when we tell them the details, they speak to us rudely and at times even slammed the phone before the call was over.
We humbly request your organisation to use the powers vested with you to redress consumer complaints and take necessary action and compensate for our troubles.
Truly yours,
Mrs Minu Thommen
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