Faber Chimney
Poor service

I had brought a chimney model no BF500BK three years ago in Kolkata. I had made a cleaning service contract with

"AVON MARKETING"

15/A, DEBENDRA GHOSH ROAD,

KOLKATA - 700 025

My contract no ACC s 1626. The contract was for 10 service and for one year. They only provide me 8 service within one year and said we have two more service to get under the contract. They never came for service on time. Everytime i had called them then they send their person. When I called them for the 9th one they told that in the same contract no they found another name.

HOW IS THIS POSSIBLE? For the last one year i called them and use the same number and they send their person. I am continueing call them for the last two weeks all in vain. They only beat about the bush nothing else. The person picked up the phone talking bullshit and trying to misguide me.

I want to know is Aven Marketing an authorised service centre of Faber? While they said so.

I hope You will response early.