I (Navneet Agarwal) had bought FLYb-720 duo from your store against inv # 220103696 on 09/09, from SOMDUTT PLAZA, KANPUR along with YOUR CARE PACK for 2 year. Within weeks of purchase my phone started to hanging, cannot access the memory card of 2 GB, which I also purchased along with the phone on the very same day of purchase of phone. Nearly every week I had to rush to the store for this, what they used to do that they format the memory card & it starts working & after day or two-it problem once again crops in. Ultimately they said the software has problem a... I asked them... in reply they said we are not makers of mobile... we just sell it. Then who is responsible for this... we pay money to Hotspot Mobile store you are responsible for the quality of the product not us... If Hotspot Mobile Store cannot take care of the quality of the products then they should not sell it. Moreover they fooled my by asking to buy some "care pack" which was around 1500 - 2000 rupees. So if I have any problem with the mobile they will get it solved immediately. When I asked them, about my care pack they said they are only take the phone & pass them to the respective care points. After my discussion with them They gave me the executives phone #, I contacted & told my story he said the problem is with the Memory cards as the above phone has problem with the apacer memory cards which was given to me from your store itself. However, my problem is that many of times when any call comes, phone only indicates Restricted Number even though that number are saved in the phone book. This problem came within a week’s time of buying the phone when I said this problem to service centre they at one go said to leave the phone & when I asked the problem they said they are having a huge heap of work. They said they would look into the phone after wards when they get time. My question is how I can leave the phone without knowing the exact problem in the phone. Even if the software is to be upgraded, my question is why in just month’s time the phone needs upgrading of the software. After a lot of pursue, I feel that I had been cheated by the company’s people-
You are requested to look into the matter & do the needful at the earliest.
Yours truly
Navneet Agarwal
09th Feb
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