Dear sir,
this is to state that the Passenger traveling on the yatra ref F48JVA Mrs Usha Arora from Delhi to Imphal via Guwahati by jetlite on 06 Jan the flight from del to guwahati JetLite S2-311 reached late and the connecting flight JetLite S2-363 had departed from Guwhahti so the passenger was put up in a hotel in Guwahat, with an assurance that they will sent the next day from Guwahati To Imphal i.e 07 Jan but the flight from delhi got cancelled and they got stranded again. Next day there was no flight was there on this sector, so they travelled by Indigo airline paying from there pocket. Jetlite has assured that they will refund the entire money of the whole sector as a compensation for the diificulty caused to the passenger. they had given a Refernece No. GA-7470 and were told to collect the money from the travel agent
when yatra conacted for the refund they were told that only partial refund of the fare would be allowed that is Rs 1795/- while it was promised that the whole refund wouls be given i.e Rs 4860/-
i have already mailed the similar mail on your contact address of your web page and you have not replied for the same
you are requested to expidite the process
Rerards
Lt Col MA Mateen
Mobile 09862115678
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