GOAIR AIRLINES
Refund of amount

I have booked a ticket on goair airlines and subsequently could not travel. So I cancelled the ticket and the airlines had withheld the money in a voucher for 6 months and subsequently retained the whole amount. As per the DGCA guidelines and instructions no airline is supposed to retain any amount and the amount has to be refunded deducting the cancellation charges. However, Goair had taked away the entire money including government taxes which is nothing but a white collar robbery. The total money taken away by them is substantial by my standars. Can some one help me with this.