Dear Sir,
We had bought a Godrej 3-door Slimline model in June last and had only complaints and problems regarding it. Finally, one month back, the company had taken a decision to replace our cup-board by another one. However, they are insisting that we bear the fine. Materials replaced within 6 months of delivery, and in the same year, do not come under the excise, VAT or octroi (as we stay in Pune) taxes. We had initially complained to them in August, but they have relented only in February. During thin time, the six months period has passed, and we are being forced to pay the extra amount for no fault of ours. Also, the employees at various levels keep misquoting the final cost of the new model that we intend to buy.
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