I had purchased a Godrej EON Refrigerator 342L, GFE 36 DZ, shell wine red colour from Aakruti-Telly located at Ghatkopar (E) vide its bill no.248 dt.03/07/09.
The purchase offer included a mixer and a gift along with it as complimentary products. Today it is around 2.5 months passed since the purchase, but I have not yet received the offered complimentary products. I have been following-up with Mr. Bharatbhai at Aakruti-Telly for the same since last 2 months. Initially I was told that the complimentary products would be delivered within a week of purchase. Since then every week on my follow-up, I am being told that it will reach my home within 2-3 days. It has been a standard answer whenever I follow-up for the same. I am being told that the Company itself does not have the products available with it. There is some sourcing/manufacturing problem and hence the complimentary products are not being delivered on time.
Secondly for your kind information, please note that when the refrigerator arrived on 03/07/09, the timer was also missing and Godrej smartcare had to attend and do the needful on 04/07/09 itself.
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