I am from Bangalore. I have a godrej pentacool refrigerator. I bought it 1.5 years ago. There was no problem since last week. Its bulb was fused and the bulb was not available in the local market.
I called up customer care and they told me to contact service center. I got the number of Maria's Refrigeration [service center, Bangalore]. I called up them, they told me to launch a complaint. As my wife and me are working and we will not available at home on weekdays, I thought to go there and buy the bulb and fix it myself.
Before going to the service center, I had called them twice. When I went there, they gave me larger bulb and told me that I had to change the holder. When I pointed out that, they said there is no stock. Then I asked them, "you could have told me, when I called", they pushed me out of the shop.
When I was back at home, I complaint about Maria's Refrigeration service center and nothing happened. I repeatedly called service center and asked for reference number for the particular call. But there reply was there is no reference number. They were hesitated to give me reference number, since I told them that I had planned to go to consumer court.
After my repeated calls, someone from Maria's Refrigeration itself had come to my house and changed the bulb and the holder around 7:30 PM. The incident happened on the same day around 11:00 AM. To get the service I had to speak to customer service representative for almost 1.5 hours.
Is this the service provided by Godrej? They should realize that, they are running business because of customers like us.
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