Hi,
I took a subscription with India Today for Good Housekeeping in June and I was supposed to receive my first copy by July 10th. Everytime I called the WE CARE call center, the executives kept telling me to wait for 2-3 working days for the delivery of the magazine. I kept on waiting for one (1) week. but still no magazine. Finally, on 17th June, when I got really irritated by the unprofessional attitude of the customer care executives, I asked for some serious action, and a senior customer executive informed me that she will send the magazine on the same day to me! However, I have still not got the magazine.
Today when I called them again, the same executive told me that she will check and get back to me by end of today on the status of the dispatch.
I demand some action on such an unprofessional attitude from such a reputed magazine group. I am really tired of following up every other day, seems like they think everyone else's time doesnt count for anything!
Dont know who is the person who will take the responsibility for this kind of behaviour, but hoping that someone would!
Thanks
Sushmita
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