Hi All,
i am srinivas.. i contacted sales executive of hathway for braodband connection... And I paid the Intial amount 940 rs on 7/6. at that time executive said, " u can get ur connection in 24 hours" . and days goes on... HE didn't lift phone when i called for him to inquire about connection... this drama went for 4 days... i directly called to customer care and raised a complaint... they said " u will get ur connection in 24 hours" again. i called to customer care about 5 times i think... at last they said the status of my application is updated to "not possible". that is there is no possibility of broadband connection of hathway in my area... But the executive take money for a connection... i am only asking is .. as sales executive he has to know about the possibility... ok leave that fellow... I decided to apply for refund... i applied for refund on 13/6/09. that also we have to apply it in the main office (Somajiguda). till the date i didn't get the money. they said when applied for refund " u will get money in 5 days" . but this is 15th day. Totally i want to say is... hathway is worst in customer support and management. don't go for hathway... totally i lost 300 rs for phone calls, transportation to somajiguda, important one is mental torture and valuable time.
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