HAthway Hyderabad SUCKS! The worst ever company providing internet services in Hyderabad. Half cooked technical people and the worst customer care call center in India probably.
I had some recurring problems in my connectivity and I had made complaints. They promised to send people but failed. They asked me to go to the local branch and I did so. They said that I had just one complaint placed the previous day and that the problem would be solved. It didn't. Which means that the call center people have failed to register my complaints earlier, or are avoiding in order to tell me that it is me who is at fault.
No one picks up the phone at the call centre and it is so made up. The wait time is always 26 seconds and after 3 minutes the phone automatically disconnects. In fact I have spent more money on their IVR than calling up my parents.
On wanting to disconnect, they offer me no refund since it is a pre-paid account, but would take away their modem since that was free. Now, I am not using the internet, and I cannot disconnect too! This nonsense is mentioned nowhere in the receipts bills I have received for my connectivity.
In india I guess customer service has a long way to go. We are left at the mercy of these unprofessional services who promise the world but squeeze you once you are in.
I want a refund as I hacve hardly used 1/7th of my limit and I am unable to use the rest.
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