Hi,
I had purchased Rs 30, 000 worth of bathroom items from M.P. Sons (Kathriguppe, Bangalore) in Feb. Out of these, I had purchased around Rs 22, 000 items worth of Hindware goods that included Wall Mounted Commode, a regular Commode, Sink, Orissa Pan, etc.
Once the amount was paid, the dealer took us to his godown and pulled all the items purchased from the invoice.
Once in the house, I found that the seating piece of wall mounted commode had a single very thin air crack, which can only be noticed if its looked from a closer angle. I called up the dealer and he said that it was not his responsibility since I had already taken the items. I called up the service desk Hindware Banglaore and they are asking me to sort this out with the dealer. Since, last 7-8 months, I am running from dealer to service center and have not got any response. Its a pathetic service from Hindware, since they need to protect their customer.
Yes! I agree that it was a mistake from my part that I overlooked supervising each and every item before I left the dealer premises, mainly because there were lot of items and I could not inspect them very closely, that does not mean that I have to pay for the defect. Hindware is not at all ready to come and have a look. Such a pathetic service.
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