I purchased a pureit water purifier a couple of months back with lot of assurances on after sale service. But when i called them to launch a complaint on the product (overflow of water from the bottom storage tank), i was shocked to know that the product bearing the particular serial number was not yet sold. But when i called them to place an order for the battery, the call center personnel correctly spells my name and the serial number of the product after getting my mobile number. I heard the same kind of experience from some of my friends that personnels attempting helpline numbers are worthless and irresponsible to the core. When placing the order for the battery i was informed that the battery will be delivered within three working days and i need to pay additional 50 rupees for the transportation of the executives. but i was not supplied with the battery for a week. when i called them again, they said some invoice number and asked me to collect it from an addressed that they claim as their distributor's office. when i went there, there was no office as mentioned by them. when i called again they said there is no distributor in your area (Tirunelveli), so we are not responsible for the product. when there was no distributor why i should be given an address to collect the battery kit? why i was asked to wait for three days? what was the invoice number they said to me? when i read the the experiences of pureit buyers from the net, i doubt the seriousness of helpline numbers they give and the executives they appoint in the call centres. with all this questions i recommend not to buy pure it untill the company sells the product through consumer durable retail outlets, though the product performs well. there is no after sale service for pureit water purifier and helpline numbers are worthless to be given.
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