To,
Customer Care,
Home Solutions
Subject: Customer Dissatisfaction, Harassment and Compensation in lieu of
Dear Customer Care,
My miseries started on 15th August, when I read an Advt. In one of leading daily of Delhi that Home Town at Great India Place Noida is offering a 40% discount on Modular Kitchens.
I contacted yr representative Ms Neeti Batra over the phone, took an appointment and reached there with all the dimensions of my Kitchen. We finalized the kitchen and agreed on price and immediately deposited Rs 25000/- as token money the same day i.e. on 15th August itself. I was informed that someone will visit my house with in next two days to take exact measurements and then my order will be sent to factory for manufacturing and will be delivered to me in 25 days (by 9th Sept).
One person did come to my home and took the measurements and I thought that now my order would be place, but then i was informed by same Neeti Batra that I need to come and sign on the final drawings as approved and deposit 50% of the total price as advance and then only order would be sent for execution. I went there on 23rd August, signed the drawings and deposited another Rs 25000/-, and then I was informed that now 25 days will start from 23rd August and ordered material will be delivered on 19th Sept. I went back home with the hope that the ordered material would be delivered to me on 19th Sept and started making all necessary arrangements to dismantle /renovate my existing kitchen so that I keep things ready when they deliver.
In-between on 28th Aug, I again called Neeti to know the progress, and came to know that she has left the company and another person Ms Jaspreet would be handling my case. I immediately contacted her and she informed me that my Kitchen has yet not been even sent to production for manufacturing as our drawings have not been finalized yet, however when I narrated the whole story to her and informed her that I have already signed the approval of drawings 1st on 15th and then on 23rd, she informed me that all right now we will place the order today for manufacturing and it will take another 25 days from today and now the new date is 23rd of Sept.
I asked her to make me speak to her senior and then she introduced me to Mr. Paras, who is the store manager, I explained the whole story to him and he assured to me that, I need not worry and he will ensure that the Kitchen is delivered to me on 19th itself, and I should start the alteration / modification / dismantling my kitchen such a way that I complete all activities by 19th Sept.
However, on repeated conversations with Paras, he finally informed me that my kitchen is getting dispatched from Nagpur on 19th Sept and would reach Dadri ware house of Home Solutions on 22nd and would be delivered on 23rd. I organized everything accordingly and stopped using my Kitchen since 17th Sept, and going to Hotels / Restaurants since then and made all provisions to keep it ready by 22nd Sept, however when I checked with transporter (safe express) I came to know that my Kitchen has been handed over to them only on 22nd Sept and will be delivered to Home solutions only on 24th.
Today is 25th Sept, 10.30 AM, so far there is no sign of me getting the Kitchen and all your people including Mr. Paras and warehouse in-charge at Dadri are lying on me and are making false commitments.
I have suffered heavily due to all this and and am without Kitchen / home food for the past several days and still do not know when my kitchen would be finally handed oner to me.
I call for an explanation, strict action against guilty and a suitable compensation to me by Home Solution for making me suffer so heavily.
Pls revert with yr action and compensation to me.
Dr. Arun Malhotra
09810426406
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