Sir,
I bought a Compaq Presario laptop model No. V2655TS and serial No. CNF 63104MK for Rs.37, 658/- on 1-10 form Vistaar InfoTech, Bhopal vide Bill No. 199.
Within six months of purchase, my laptop started having display problems and it used not to start at all.
I m serving in army as a doctor and was posted in Africa in a remote area, hence could not take it to a service centre. My laptop stayed in the same condition for six months. I took it to a authorized service centre in Gurgaon. (RT outsourcing Pvt. Ltd.) Unfortunately, by that time guarantee of Laptop had expired and I paid Rs 6, 500/- as its complete hard disc was changed.
However, when I received the laptop and took it back to my place its CD drive and speakers not working. I had no chance to complaint as I was again away from Delhi. After about 1 month my laptop again started failing ti get switched ON occasionally. In the mean time I spent Rs. 3, 500/- in installing new CD drive. The problem has only increased in frequency. I could not complaint earlier as I was busy in personal affairs (getting married) and most of the time did not have convenient across to internet. Besides, I am posted in Pathankot, Punjab, and a small station where Compaq services are not available and they can only offer to send my machine to Jalandhar / Chandigarh.
Sir, I feel cheated frustrated and have following grievances:
1. My laptop was problematic within the guarantee period (just too bad I could not avail it)
2. I have already spent more than Rs. 10, 000/- on my laptop and it’s still not OK.
I have lodged this complaint through my wife from her e-mail id and expect a serious consideration of my case from your side regarding this in order to recover my profuse mental agony and financial losses.
Deepak Mishra
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