Hp compaq v3424tu
Attry problem

Sir

I have v3000 series laptop and my laptop battry is not working n hp cetre told me that your battry is not related to your unit (laptop) how it is possible. sir plz helpout me.

my laptop s/n is 2CE72600JS

BATTRY NO. IS 65035N6B7UCFBT

but they told me that they missmatch

sir plz helpout me

thank u si