I was holding a HSBC Card No. 4384599998113830 since from 2003. At the time of issuing me the Card, your agent promised me that, it is a life time free card. If annual fee will appear, please call to Customer Care, they will reverse it. Up to May-June always I used to contact your official for cancellation of annual fee and it is done by them accordingly.
I have been using your card UPTO Nov and paid the entire amount due to you in time. Not a single time I am DEFAULTER, Please check it. From Dec I have not purchase anything, and paid all due for my purchase PRIOR TO IT.
In Jan I got the statement of Rs. 0 amount due from U, as I paid all the amount for which I purchase,
In April I got the statement of Rs. 49.24 due to me (FOR NO PURCHASE), then in June I got charge once again annual fee of Rs. = and Tax Rs. 247/=.
I am holding the Card of SBI, CITI Bank and they are not charging anything as annual fee.
This time the Annual Fee has not been waived off as it was done annually, as promised by your agent. After that on every bill your are charging some late fee and tax, and from the same Rs. = in the month of DEC, the bill was Rs. 5762/= due to me from the same annual fee of May
During July-Aug Several time I telephoned to your people at Customer Care when, I got this type of bill every month increasing the amount, and also I requested to cancel the card on August, and every time One person gives another phone (41186550, 66432110 etc in Bangalore) number to talk and it is not resolved
Since from few days your people are harassing me and my wife in phone and using some foul language. (MR. ASHOK from Delhi) – Mr. Ashok is using ‘rowdy’ type of language – I can give you the proof as the telephone conversation is recorded by me.
I wrote several mails to your Nodal Officer from 06/01, but yet to get their reply. I even spoke to Mr. Kartik, Mr. Mahesh at nodal office over phone to Chennai. They told that I will not get any phone call from Mr. Ashok, but till today I am getting phone call (4 times today)
Just Tell me, when I have not purchase anything and as per your agent there will be no annual fee, What for I am getting harassed by your agent "ASHOK" from Delhi. You can come and verify my statement, as all the documentary evidence is available with me for verification.
If the harassing continues, I will go the appropriate forum to readdress my grievances as I follow all the system as mentioned by your grievances readdresses Document; like to approach the CUSTOMER-CARE, NODAL-OFFICER then COUNTRY HEAD
PLEASE SO ME ONE PURCHASE FOR WHICH, I HAVE NOT PIAD IN TIME OR A DEFAULTER FROM I WILL PAY DOUBLE OF THE AMOUNT.
EXCEPT ANNUAL FEE, IF ANY THING IS PENDING, I AM READY TO PAY NOW. SEND YOUR AGENT. AS THERE WILL BE NO ANNUAL FEE AT THE TIME YOUR AGENT FORCEFULLY GIVEN ME THE CARD (AS A PART OF BANK EMPLOYEE)
IF U R NOT DOING ANYTHING ON THIS ISSUE ; THEN AFTER 10 DAYS I WILL GO FOR BANKING OMBUDSAMAN ACT COMPLAINT TO RBI ON 16/01 AS YOUR PERSON 'ASHOK' FROM DELHI IS HARRASSING ME EVERY DAY FROM 011- 45596239 – (3 to 4 times daily) - THIS IS FOR YOUR INFORMATION
Mr. ASHOK is using ‘rowdy” type of word. In spite of my request to Mr. Ashok that, my case is at Nodal Office, please give me some time, he is not listening and harassing me every day. Now he is telling me to drop a cheque of Rs. 700/= for full & final settlement of my account but reluctant to give any written document. Please tell him to stop telephone to me.
I am ready to pay, if genuinely anything is pending except Annual fee & charges related to it
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