HSBC CC
TATA AIG Policy debited on HSBC CC even after policy was asked to be cancelled (by HSBC)

Sir/Mam

I have gone for TATA AIG through HSBC. Once i got the policy papers for TATA AIG. I felt that i was not intrested on the same and called up HSBC for cancelling the same. But later i found out that i was debited for TATA AIG for the second month also. It seems that the cancellation information was not passed by HSBC to TATA AIG, which has led to the second month charges for the policy. HSBC Agent has not given any ref # as well as not done what i have requested hime to do with TATA AIG Policy (Help me to cancel the policy). Again i called up HSBC in Dec to get it cancelled and got the policy cancelled in the month of jan. Now HSBC is asking me to pay the balance amount on the CC, where in the balance amount in my CC till date is due to the second month policy charges and its late payment charges (late payment charges is due to me not willing to pay the second month policy charges alone). Kindly advice how i have to proceed with the error done by HSBC.

I have spoken with HSBC and they are not willing to take up anything i say, as i do not have any refrence number for the call i made to HSBC for cancelling the policy.

Need your kind advice.

Regards,

Selwyn.