I, Pooja Kharbanda having credit card number 4384599992063346 has applied for the cancellation of card on 31st Dec and called up around 10-20 times at cancellation department for cancellation of card but the status was not updated by them and card was not cancelled.
HSBC have charged annual fees of around Rs. 2000 on this card which was not told by us at the time of issuing the card and no bank is charging annual fees then how come HSBC charging annual fees and moreover the service is also worst.
I have already called up at customer service/ agency 10-20 times to cancel the card and reverse the amount but they have not taken any action, I am really pissed up with all these stuff, getting calls daily to pay this much amount.
I have not used this card even and the amount has been clubbed to around 6000 after charging late fees on this annual fees payment. I called up many times to collection department to waive off the charges and clear my account but that is of no use and they talk very rudely and using abusive language.
I have forward this case to nodal officer also but not yet got any satisfactory response.
I am getting calls from collection department to pay this bill but I am not going to pay even a single penny as this is not genuine amount to be paid because I have not made any transactions from this card after I applied for cancellation of card.
HSBC is losing this to there competitors who at-least understand there customers and try there level best to solve there grievance and make them loyal and a part to there big family.
Now at present I am getting numerous HARASSMENTS and THREATENING CALLS from HSBC on the dues of my account. I am holding the amount asking them to release the itemized statement to check transaction of my card but they are not providing any details but I know it is the annual fees they have charged of Rs 2000 inspite of cancellation request given to customer services many times.
Even, they called at my landline no. and use very abusive language with my family members which is not acceptable on behalf of HSBC staff, they don't have courtesy to talk to the customers.
Keeping the above facts in view your goodself is requested to help me out of this problem as I am mentally very disturbed with this.
I request you to do the needful and clear my account by reversing the whole amount otherwise I will have to esclate this issue Banking Ombudsman for mental harassment.
This letter should not fall to deft ears. This is a plea from a bleeding customer.
Pooja Kharbanda
9818220281
0 comments