Sir,
My demat account which is with icicidirect.com was frozen on 22/10/07 without any warning or prior notice. i last traded on 17/10/07. On contacting the bank, i was told that account was frozen due to non- resubmission of documents which they lost in floods in mumbai in 2005.
The first thing that i did, i went to icicidirect centre (yelahanka, bangalore) and deposited all the required documents as they told me. i last got a reply from them was on 29 oct 07. my account is still locked.
I never got any information from them to resubmit the documents which they lost. On contrary, in May 07, i visited the bank and had submitted similar documents for getting my address changed to bangalore and have my account activated which was locked due to password reasons for last six month. AT THAT POINT NOBODY IN BANK TOLD ME ABOUT THIS RESUBMISSION WHEREIN I HAD SUBMITTED PAN CARD COPY AND ADDRESS PROOF.My account was activated in May 07 and i was trading till 17 oct 07 when they froze my account. i never reciecved any call, letter or e mail from them for resubmission of documents during this period and when i visited there centre on 23/10/07, they accepted that they have all my documents and it seems to be some kind of slip on their part. I even asked for details as to when they have tried to inform me about resubmission of documents. till date i never got the details and on top of that the account manager Silvi has sent an e-mail on 29/10/07 telling me to have patience as they are looking into the matter. after that i havent got any update, nor is my account activated. it is requested that the matter may be taken up with icicibak, as it has not allowed me to trade without any negligece on my part and caused me financial losses. please do advice. my demat account no. is IN30018312821256
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