I am an old customer of the ICICIBank, with a good credit rating.
a) On 12 Dec 08 &- ICICI Bank linked my Credit Card No 4477463704215009 with an iMint Card no = 9401150958846106. Contrary to the routine bank procedures - ICICI Bank NEVER transferred my reward points to the account for the next 6 months!!! I would like to understand the reason for this irregularity.
b) On repeated occassions - when I had tried to redeem my points -- the same had been delinked from my netbanking option (without any intimation to me). I had to repeatedly get in touch with Customer Care to link the card back with my Customer Relationship No.
c) In mid June 09 -- once again I have tried to redeem my 2351 points online. Due to some online error - the transaction did not succeed on repeated attempts.
d) In the first week of Jul 09 -- I decided to redeem my points online, only to discover that the card had gone missing). The bank representatives were unable to tell me the reason for the delinking the card as they were completely clueless.
e) As I was following up, on 30 Jul 09 - I received a Customer Care representatives call stating that
(i) the concerned card has been cancelled on 16 June 09. & (ii) unless I redeem the points immediately - the same would be considered lapsed on 16 Jul 09!?!?!?!? I wonder why the Bank did not have the etiquette to keep me posted earlier.
f) Having escalated the matter to Customer Care, I STILL DONOT HAVE ANY ANSWERS on all the lapses made by the bank staff.
* WHY am I made to suffer for FAULTS made by the bank personnel? Instead of compensation for harassment - WHY am I being VICTIMISED?
* WHAT is the level of training imparted to a Customer Care Agent -- who seems to have always been clueless on the errors?
* WHY were my Credit Card No 4477463704215009 points not transferred to the i-MINT Card no. 9401150958846106 over a period of 6 months?
* WHAT action has been taken against staff who neglected their duties?
* WHAT audit breach measures have been taken against the department for failing their processes?
I would like the Bank to transfer the points to my iMint Card.
Thx & Rgrds
Jugnu M S Manhas
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