To
The General Manager
ICICI Bank
Credit Cards
Head office
Sub: PROBLAM IN BILL AFTER THE PAYMENT
Sir,
My name is Manoj Kumar Gupta and my credit card No. is 5177194207716009. The bill dated
14-mar-09 shows cheque payment reversal of amount 15, 856.78 dated 13/03, the payment of which I have already made to you through the O.B.C Bank Rajpur Road Dehradun Cheque (Cheque No 374415 dated 02-10) & Dr. My a/c as on 07-10 & Cr. Your’s ICICI Bank Credit Cards Dehradun. The detail of which is shown in my bank statement. I personally showed and submitted my bank statement with the photocopy of the bills to your office. I’ve submitted these documents three times to your office of which they haven’t given any receiving and assured me that problem will get rectified. But in my next month bill I’m facing the same problem. Moreover late fine as well as service charge is also included in that.
So even after making the payment and producing the bank statement of the payment which I made and providing with every detail, I’m not getting any help from your department. Moreover the same mistake is repeated in the next bill with late fine and extra service charge included in that. Moreover I’m facing the problem of credit limitation though I’m regularly paying my bills at time. I want the written explanation of why this is happening and what is the real problem, if not it will propel me to take some legal action against you. With the hope my problem will get rectified at the earliest.
Manoj Kumar Gupta
9720172109
Date: 27-04
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