Dear Sir,
An attempt was made to book tickets on KSRTC (by Airavath bus) for travelling from Hyderabad to Bangalore on 07.01.09 & Back on 10.01.2009. and transaction couldnot be completed as I didnot have ICICI bank access code and password to key in. KSRTC reference number is 0B747090. On enquiring with KSRTC, I was informed that there is no reservation and I travelled by APSRTC on current booking. I informed through internet ICICI website about the non completion of intended transaction. Customer care was provided this info on 20.01.2009. On 21st Jan I was sent an e-mail stating that the transaction has been settled for Rs.1, 348.00. I enqired from them what has been settled with KSRTC/ Now the bank has billed it to me and demanding that payment has to be made.
They are asking me to send a duly signed dispute letter by fax or courier with the following details:
1) Credit Card No
2) Merchant name
3) Transaction date
4) Amount
5) Details of the dispute
6) Type of Dispute & Signature of the card holder.
I have been further asked to contact the merchant for the refund of amount as merchant has confirmed to you about the non receipt payment.
When there was no authorization for payment via internet as I couldnot key in the access code and password, where is the question of KSRTC receiving the payment. They had not booked the ticket against KSRTC reference number 0B747090, to which this subject is referred to.
You are requested to advice ICICI bank not to harass me further on this issue.
Thanking you,
yours sincerely,
HVP Urs
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